Client Experience Specialist


TITLE: Payroll Implementation Specialist (Client Experience Specialist

DEPARTMENT: Operations
REPORTS TO: Director of Operations
FLSA: Exempt


Position Summary

Under limited supervision, manages and coordinates the operational and systems infrastructure of a major operating unit of the Company. Participates in the development and implementation of unit policies and procedures. Prepares financial and/or operational analyses and reports, and audits current procedures to monitor and improve efficiency of operations. May manage the day-to-day activities of one or more unit line operations, and may designate the unit lead as required.

Essential Duties and Responsibilities

  • Oversees the daily operations of a business unit and its various components, ensuring compliance with Company, local, state and federal policies and regulations
  • Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit. 
  • Oversees the supervision of personnel including work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions. Motivates employees to achieve peak productivity and performance. 
  • Participates in and coordinates the design and implementation of data collection and analysis systems for the unit including computer, and/or network systems, applications programs, and administrative procedures. 
  • Reviews and interprets financial and operating information as appropriate. Coordinates and develops periodic financial and/or operating analyses. Prepares financial/business reports for senior university officials. May participate in the preparation of contract and/or grant proposals and other reports provided by the unit. 
  • Provides advice and assistance to top management in the planning, implementation, and evaluation of modifications to existing operations, systems, and procedures. 
  • Represents the organization at various community and/or business meetings. Promotes existing and new programs and/or policies. 
  • Oversees the supervision of one or more specified operating and/or service activities within the unit as appropriate.
  • Develops annual operating budgets and provides fiscal direction to the unit.

Other Duties & Responsibilities

  • May perform other duties as assigned.
  • Minimum Qualifications (Education, Experience, Skills)
  • Four year college degree required. 
  • Directly related management expertise in fiscal services, administration, and human resources gained through either 2 years of equivalent-level work experience or completion of college-level business management certification.
  • At least 3 years of additional work experience that can be demonstrated to be applicable to the duties listed on the job description.
  • Knowledge of business management principles, practices and procedures.
  • Knowledge of organizational structure, workflow, and operating procedures. 
  • Knowledge of budgeting, cost estimating, and fiscal management principles and procedures. 
  • Knowledge of applicable legislation, standards, policies and procedures within specialty area. 
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. 
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. 
  • Employee development and performance management skills. 
  • Ability to supervise and train employees including organizing, prioritizing, and scheduling work assignments. 
  • Ability to develop and prepare comprehensive financial/business analyses. 
  • Ability to communicate effectively orally and in writing. 
  • Ability to foster a cooperative work environment.

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